Bank of America Loan Modification – Getting Through the Phone Maze
Applying for a Bank of America loan modification can be a tedious and time-consuming process, but just getting through on the telephone can be the most difficult part! Here are some tips that might help you contact a live person who can assist you.
President Obama has asked participating lenders to hire extra personnel to meet the needs of those seeking help through the Making Home Affordable Plan. It is still a challenge to get through to Bank of America Loss Mitigation Department.
The first thing you need to do is to write down any names, titles, numbers, or extensions of anyone you do reach. Loss Mitigation is your original destination, but you may never get there! If you get stuck in the phone menu of the automated system, you can always try choosing “zero.” This will often put you through to the operator, although many companies have changed this option. It is still worth a try.
What about being on hold for an unending period of time? You may not have an unlimited time to be on hold during Bank of America’s business hours. Try selecting the menu choice for “New Accounts,” because they are usually eager to talk to new customers. Then, just ask the first human person to transfer your call, just not before you get the actual name, number, and extension of the person you are seeking to contact. The reason you give to the person is that you could get disconnected!
You can get through to discuss your Bank of America Loan Modification, but it may take persistence and patience.
By Heather Herman